TJ’s made a call for action – and I can’t help but think that (even if there’s not much we can do) getting the word out doesn’t hurt. So! Take a second and go check out her post.
Sending hopeful thoughts your way, Lamaa and everyone in AC. Sometimes crap happens and let’s hope that Blizzard gets this sorted out.
Edit: Ok – normally I don’t go back and add things to posts, but I feel, after reading so many other responses, that I need to clarify a bit here. My issue with what’s happened is much like the issue that Big Bear Butt and Ratshag are addressing. The banning is not the problem.
People that bot should get banned.
The problem is that someone who is claiming to be innocent has as yet no recourse other than the billing department (who have charged him for 3 months of play time and then shut down his account the same day or shortly after – bad business practice right there regardless).
In a game as large as Warcraft, banning accounts for hackers is obviously going to be semi-automated. Semi-automated means that, more than likely, non-hacking/botting players are going to get hit with the ban hammer. That’s fine – but there MUST be a way for someone who gets caught in the crossfire to petition.
Now – this should not be easy. It should not be quick. (Quick and Easy being two things that botters/hackers are usually looking for). But it should EXIST, and Blizzard should be prepared for it. And that’s what I’m hoping comes out of this post. Judging by the state of the Customer Service forum, nobody had the foresight to think that with that many bannings, a large number of petitions would come through. You’d think that *someone* would have put two and two together, and said “gee, when we banned accounts in the past, sometimes we got it wrong, maybe we should have some sort of system set up in advance for this one” – especially considering the sheer volume of accounts that met with the business end of the ban hammer.
Justice may be blind, but we, as customers, need not turn a blind eye as well. Whether or not Lamaa violated the TOA (I personally think that he didn’t, but I have no concrete proof), let’s hope that from this hoopla comes a better system – or at least SOME kind of system at all – to deal with the mistakes.
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